90 days to request a return

You have 90 days from the delivery date to request a return for a full refund, subject to the eligibility requirements below.

Return eligibility and approval

Returns are approved only after we verify that the device and all included accessories have not been used, are intact and undamaged, and are in the original shipping packaging.

Before a return is approved, you must provide clear photos or other evidence requested by our support team showing the condition of the product, accessories, and original packaging. Approval is subject to verification of this evidence. Returned items will also be inspected upon arrival to confirm that they meet these requirements.

Used products, damaged items, incomplete returns, and items without the original shipping packaging are not eligible for a change-of-mind refund. This does not affect your rights concerning faulty items.

Return shipping costs

The customer is responsible for arranging and paying for return shipping. Return shipping costs are not reimbursed, and there is no restocking fee.

Once your return is approved, we will email you the return address and shipping instructions. Please use a tracked shipping service and keep your proof of shipment.

How to start a return

Email contact@fortionlabs.com with your order number, the reason for your return, and clear photos showing the device, accessories, and original shipping packaging.

Our support team will respond within one business day. A return request does not constitute approval. Please wait for written approval and return shipping instructions before sending anything back.

If you have a customer account, you can also submit a return request from your order page. The same eligibility and approval requirements apply.

Condition of the returned item

Return the unused device and all accessories that came with it, intact and undamaged, in the original shipping packaging.

Please pack the items securely to protect them during transport. The digital guides are yours to keep.

When you get your money back

Once your return arrives and passes inspection, we process the refund within one business day, always to the original payment method.

Your bank may then take 3 to 10 business days to show the refund on your statement. This processing time is outside our control.

If the returned items do not meet the eligibility requirements, we will contact you with the inspection findings before proceeding.

Cancelling before dispatch

If you change your mind before the order ships, contact us as soon as possible. We will cancel the order and refund you in full before anything is sent.

Once the order has dispatched, the return process and eligibility requirements above apply.

Faulty items

If the device stops working through no fault of yours within the first 12 months, contact contact@fortionlabs.com. We will assess the issue and arrange a replacement for an eligible faulty device.

The unused-product and original-packaging requirements for change-of-mind returns do not apply to faulty-item claims. This warranty is in addition to your statutory rights, which nothing in this policy takes away.

What we cannot refund

Except where applicable statutory rights require otherwise, we cannot refund:

• Products that have been used.
• Products or accessories that are damaged, incomplete, or not in intact condition.
• Items returned without the original shipping packaging.
• Returns for which the required evidence of eligibility has not been provided or verified.
• Orders seized or destroyed by customs in a country that restricts import of the product.
• Return requests submitted after the 90-day window, unless the item is faulty.
• Items sent back without prior written return approval.